• 9 Pacific Drive, Blacks Beach, Queensland, Australia, 4740
  • 07 4954 9444
  • info@theshores.com.au

Bookings Terms and Conditions

BOOKINGS:

Excluding Christmas/New Year, Easter, Long Term (14 + nights) & Group Bookings
To confirm the booking a non refundable deposit of $150.00 will be charged against the credit card number provided
after receipt of the booking. If the total accommodation charge is less than $150 the entire cost of the 
stay will be charged. The balance of accommodation is payable on arrival. For bookings cancelled 48 hours or less prior to arrival date, the total price of the booking will be charged. If the guest fails to arrive the total price of the booking will be charged.

CHRISTMAS BOOKINGS:

(Between 23rd December & 30th December inclusive. Minimum 7 nights) 
After receipt of the booking a non refundable deposit of $300.00 will be charged against the credit card 
number provided to confirm the booking. The balance of accommodation is payable on the 1st 
December, or on arrival, whichever occurs first. Cancellations made after the 1st December will incur 
a cancellation fee equal to the total price of the accommodation booked. Deposits are not transferable to alternative dates.

NEW YEAR BOOKINGS:

(Between 30th December & 1st January inclusive. Minimum 3 nights) 
After receipt of the booking a non refundable deposit of $300.00 will be charged against the credit card 
number provided to confirm the booking. The balance of accommodation is payable on arrival. Changes to the booking may be permitted subject to the Managers’ approval. Deposits are not transferable to alternative dates.

EASTER BOOKINGS:

(Minimum 4 nights)
After receipt of the booking a non refundable deposit of $300.00 will be charged against the credit card
number provided to confirm the booking. The balance of accommodation is payable on arrival. Changes to the booking may be permitted subject to the Managers’ approval. Cancellations made within 14 days 
of the scheduled arrival date will incur a cancellation fee equal to the total cost of the accommodation booked. 

LONG TERM BOOKINGS (14 or more nights) & GROUP BOOKINGS:

After receipt of the booking a non refundable deposit of $300.00 per unit will be charged against the credit card
number provided to confirm the booking. Changes to the booking may be permitted subject to the Managers’ approval. For long term stays accommodation is payable every 7 days. For Group Bookings the balance is payable on arrival. Payment can be by credit card, Company account, or direct deposit. Cancellations made within 30 days 
of the scheduled arrival date will incur a cancellation fee equal to the total cost of the accommodation booked. 

NO SMOKING POLICY

For the comfort of our guests all units are non-smoking. This includes the doorways into units. We 
reserve the right to apply a $250.00 surcharge to guests who smoke in units or doorways. 

UNIT NUMBERS

As our unit owners also enjoy holidaying in their unit at The Shores from time to time we cannot guarantee
a particular unit number for your stay. However we will guarantee the unit type and will try to accommodate 
requests as much as possible. Likewise, if you are part of a group and wish to stay in units close to each other, 
please advise us on booking.

LATE CHECK INS & LATE CHECK OUTS 

If you are planning to arrive after 5.30 pm please contact us by phone on the day to receive after hours
instructions. Departure time is 10.00 am unless prior approval has been obtained from Management.